Refund policy
This refund and returns policy applies to all orders placed with SoundsGood Presents LLC ("SoundsGood", "we", "us"). It forms part of our terms of service. To begin a return, contact store@soundsgoodpresents.com.
Return period
You have 30 days from the date of delivery to notify us that you wish to return an item. The item must then reach us within 14 days of that notification. Returns notified after 30 days cannot be accepted.
Items that may be returned
Vinyl records and cassettes
Sealed and unopened, these may be returned within 30 days of delivery. Once the seal is broken they may be returned only if the item is faulty, mis-pressed or was sent in error.
The reason for this restriction is that an opened record cannot lawfully be resold as new, which is why the great majority of music retailers apply the same rule. A manufacturing defect - including a skip, a warp or an off-centre spindle hole - is a fault rather than a change of mind, and is covered whether or not the seal has been broken.
Apparel
Unworn, unwashed and with all original tags attached, apparel may be exchanged for a different size within 30 days of delivery. Worn or washed apparel may be returned only if faulty.
Prints and posters
These are produced in limited runs. Where a print arrives creased, bent or otherwise damaged in transit we will replace it from our reserve stock. Prints are not otherwise returnable.
How to return an item
- Email store@soundsgoodpresents.com with your order number and, where the item is damaged or faulty, a photograph of the item and its packaging.
- We will respond within two business days with a return address and a return reference. A return reference is required before you send anything back.
- Return the item, adequately packaged, to the address supplied. You are responsible for the item until it reaches us; we recommend a tracked service.
- Return postage is at your cost, except where the item was faulty, damaged in transit or sent in error, in which case we reimburse it.
- Refunds are issued to the original payment method within 5 to 10 business days of the returned item reaching us.
Items returned without a return reference cannot be matched to an order and cannot be refunded.
Faulty or incorrect items
Where an item is faulty or we have sent the wrong item, we will replace it at no cost to you and pay postage in both directions, or refund it in full at your election. For low-value items we may not require the original to be returned.
Cancelling a pre-order
A pre-ordered item may be cancelled at any time before it is dispatched, for a full refund, without reason. Where a published dispatch date changes, we will notify you by email before that date passes, and you may cancel for a full refund at that point.
Items that cannot be returned
- Digital downloads, once the download link has been accessed.
- Vinyl records or cassettes where the seal has been broken, unless faulty, mis-pressed or sent in error.
- Apparel that has been worn or washed, unless faulty.
- Prints and posters, unless damaged in transit.
- Any item returned without a return reference, or received by us more than 44 days after delivery.
Your statutory rights
Nothing in this policy limits any right you have under applicable law that cannot be limited or waived. Nothing in this policy excludes or limits our liability for any matter that cannot lawfully be excluded or limited, and nothing here affects any non-waivable right you have under the laws of your state of residence.
Governing law
This refund policy is governed by the laws of the State of California, without regard to its conflict of laws rules.
Contact
SoundsGood Presents LLC. Returns enquiries: store@soundsgoodpresents.com.